Providence St. Joseph Health is moving beyond the typical call center to provide more personalized experiences for patients. Liaisons from its Patient & Provider Engagement Center are solving industry-wide challenges–creating more personalized patient experiences, better-addressing patient needs, and helping patients access the right care with the right providers. They are helping patients navigate the complex health system.
Because of Dynamics 365 Liaisons now have the ability to KNOW their patients so they can CARE for them and EASE their way through a complex system. The tools make it possible to provide concierge care for all of their patients.
Apply this same type of care to your customers. Let Harris Technology help you with your systems. Talk to us.