Discover how Red Lion Hotels Corporation used Dynamics 365, Microsoft Teams, and Office 365 to digitally transform their internal processes to drive higher guest satisfaction. Faced with data-quality issues, the challenges of combining two legacy CRM platforms, and a need to improve internal communications, RLH Corporation consolidated disparate systems into a single platform.
With all data in a single database, the operation could more easily address data quality issues. Using Microsoft Team chats to reduce or eliminate the volume of emails and focus everyone’s attention on getting work done. Using Yammer, OneDrive, SharePoint, and other Microsoft tools. The takeaway is getting your organization onto a single platform that you can expand on and use the applications across the platform to collaborate and get things done. Avoid “Frankensteining” disparate applications together to build your system. One system and one database improved reporting for RLH, too.
Let us help you learn about all of the applications available in the Dynamics 365, Office 365 and Power Platform families and when each might be a good fit for your business.