Dynamics 365 Sales enables salespeople to build strong relationships with their customers, take actions based on insights, and close sales faster. It is built on the Common Data Service platform which is shared across Dynamics 365 apps .
Dynamics 365 Customer Service enables service agents to provide high levels of service to customers using case management tools. Auto-assign cases to the agent best equipped to resolve them, reduce customer churn and time to case resolution.
Dynamics 365 Field Service helps organizations deliver onsite service to customer locations. Dispatch and scheduling logic to dispatch the right resource to the right place at the right time. Process automation and mobile applications for field agents.
Power Apps is a suite of apps, services, connectors and data platform that provides a low-code/no-code rapid application development environment to build custom apps for your business.
Power Automate is a service that helps you create automated workflows between your business applications and service to synchronize files, get notifications, collect data, and more.
Power BI is an app that unifies data from many sources to create interactive, immersive dashboards and reports that provide actionable insights and drive business results.
Teams is a persistent chat-based collaboration platform which includes team-based file storage, document sharing, online meetings and events. Teams utilizes computer-based audio communications with options to become the organizations phone system. As this tool matures it is the preferred hub for work.
Email and Calendaring for the organization using Office online or the familiar desktop applications, Outlook, Word, Excel, PowerPoint, and more.
Online Storage is included for personal and organizational needs. OneDrive for personal storage and SharePoint for organization storage.
Planner and To-Do is included for personal and organizational project and task management which is now also available in Teams.